All Other Products
United Kingdom
2-3 Business Days - Free
Royal Mail 2nd Class Tracked (2-3 Business Days), Free (UK only)
Next Business Day
DHL or Royal Mail Special Delivery, £4.99 (UK only)
International
Western Europe & Irish Republic
Royal Mail International Signed For & DHL Express £10.99 (per 2 pairs)
Rest of the World
Royal Mail International Signed For & DHL Express £12.99 (per 2 pairs), Russia & Canada £16.00 (per 2 pairs)
Please Note: Next day orders placed after 2pm will be despatched the following business day. Next Working Day orders are delivered (Mon - Fri). If you place your order before 2pm on the Friday, they will be delivered on the following Monday, any orders placed after 2pm on the Friday or over the weekend will be delivered the following Tuesday.
PLEASE NOTE: Bank Holidays are not treated as a working day
Joya Products
United Kingdom
2-3 Business Days - Free
DPD (2-3 Business Days), Free (UK only)
DELIVERY EXCEPTIONS
We regret that we are unable to ship any orders to Israel, Indonesia or Russia
We regret that we are unable to ship any orders to BFPO or PO BOX addresses.
International Customers - Please Note :-Destinations located outside the EU may be subject to customs or import tax charges ('DHL shipping and handling fees'). mastershoe-myshu are not liable to pay these charges, it is the customers responsibility to research and pay any customs or importation fees. These fee's vary from country to country, any fees applied will normally be based on the total order value which is a legal requirement and is declared on every parcel.
We use DHL express for most international deliveries.
This is a tracked and signed for service and is normally with the customer in under 7 working days from placing the order. Sometimes as quick as 2-3.
However, if you live in a remote area we will have to use Royal Mail airmail tracked and signed for. This service normally delivers within 10/14 working days. All carriers do allow up to 28 working days to deliver internationally but this is only to cover such things as extreme weather/strikes etc. and in 99.9% of the cases the items are delivered in the above timescales.
30 Days Returns
At mastershoe.co.uk we offer a 30 day, no hassle, returns policy. All we ask is that the shoes are returned in an unworn, as new condition with your packing slip (i.e. as they were sent out). Please see our returns policy for full details.
For UK Returns we offer a pre-paid return label for £2.99, to take advantage of this please click here https://www.mastershoe.co.uk/returns-label-uk-customers.
For International returns, we may be able to arrange a DHL collection for £15.00 which might be cheaper than your local post office. To take advantage of this, please click here https://www.mastershoe.co.uk/dhl_collection.
All returns must comply with our returns policy
Shoe Care
It's very important to care for and maintain your shoes and boots, to keep them looking their best and to avoid deterioration. May we recommend:
