Please Note: As a US brand Timberland print the US size the most prominently on the box and only the US size inside the shoes. On the outside of the box it should show in a large bold number the US size which is also printed inside the shoes, underneath or to the side of the large bold size the label on the box should show the conversions from other countries
UK Free Delivery - Monday 20th December 2021
UK Next Business Day - Thursday 23rd December 2021
NEXT DAY ORDER MUST BE PLACED BEFORE 3pm ON DECEMBER 23rd
UK Mainland - 21st December 2021
Ireland - 17th December 2021
Joya will resume orders from the 4th January 2022
Royal Mail are still trying to deliver next day orders on time however due to the current circumstances they have temporarily removed the guarantee so any Next Day items may not arrive next day. Next day delivery items will still take priority over all other mail.
We regret that we are unable to ship any orders to Israel, Indonesia or Russia
We regret that we are unable to ship any orders to BFPO , PO BOX or APO addresses.
International Customers - Please Note :-Destinations located outside the EU may be subject to customs or import tax charges ('DHL shipping and handling fees'). mastershoe are not liable to pay these charges, it is the customers responsibility to research and pay any customs or importation fees. These fee's vary from country to country, any fees applied will normally be based on the total order value which is a legal requirement and is declared on every parcel.
We use DHL express for international deliveries.
This is a tracked and signed for service and is normally with the customer in under 7 working days from placing the order. Sometimes as quick as 2-3.
All carriers do allow up to 28 working days to deliver internationally but this is only to cover such things as extreme weather/strikes etc. and in 99.9% of the cases the items are delivered in the above timescales.
At mastershoe.co.uk we offer a 60 day, no hassle, returns policy. All we ask is that the shoes are returned in an unworn, as new condition (i.e. as they were sent out) with your packing slip or a note containing your name and order number so we can locate your order. Please see our returns policy for full details.
For UK Returns we offer a pre-paid return label for £3.99, to take advantage of this please click here Return Label UK.
For International returns, we may be able to arrange a DHL collection for £19.99 which might be cheaper than your local post office. To take advantage of this, please click here International DHL Collection
All returns must comply with our returns policy
Any order placed between 1st October and December 1st can be returned up until the 31st January.
Any order placed after the 1st December is covered by our normal 60 day return policy
All returns must follow our normal returns policy.
It's very important to care for and maintain your shoes and boots, to keep them looking their best and to avoid deterioration. May we recommend:
We’ll beat any discounted price. Find a product we stock elsewhere for a lower price? Let us know and we will happily beat it!*
Purchase from Mastershoe.co.uk to receive free UK delivery* and International shipping from just £10.99.