Delivery Charges
USA and Rest Of World
| International Signed For (max 2 pairs) | $27.00 |
|---|---|
| Shoe Care when purchased with Footwear | FREE |
The first pair is charged as normal, then we will ship the second pair free of charge. Due to weight restrictions this offer is restricted to a maximum of 2 pairs.
| Per Additional 2 Items | $27.00 |
|---|
Western Europe
| International Signed For (max 2 pairs) | $27.00 |
|---|---|
| Shoe Care when purchased with Footwear | FREE |
The first pair is charged as normal, then we will ship the second pair free of charge. Due to weight restrictions this offer is restricted to a maximum of 2 pairs.
| Per Additional 2 Items | $27.00 |
|---|
UK STANDARD
| Royal Mail 2-3 Business Days (Footwear) | FREE |
|---|---|
| Shoe Care when purchased with Footwear | FREE |
| Royal Mail 2-3 Business Days (Shoe Care) | £4.99 |
| Joya Only | |
| DPD 2-3 Business Days (Joya Footwear) | FREE |
Joya is excluded from next business day and international shipping methods |
UK NEXT DAY
| Next Business Day Delivery | £4.99 |
|---|---|
| Per Additional Items | £4.99 |
Next day orders placed after 2pm will be despatched the following business day.
HOW LONG DOES DELIVERY TAKE?
UK Destinations:
Delivery to UK addresses usually 2-3 business days. However Royal Mail state to allow up to 15 business days. Delivery times may take longer if your delivery address is in a remote area of the UK.
International Destinations:
We use DHL express for most international deliveries. This is a tracked and signed for service and is normally with the customer in under 7 working days from placing the order. Sometimes as quick as 2-3 working days.
However, if you live in a remote area we will have to use Royal Mail airmail tracked and signed for. This service normally delivers within 10/14 working days.
All carriers do allow up to 28 working days to deliver internationally but this is only to cover such things as extreme weather/strikes etc. and in 99.9% of the cases the items are delivered in the above timescales.
Customers are reminded that they are responsible for all import duties/taxes.
WHAT DO I DO IF MY ORDER DOESN'T ARRIVE?
In the unlikely event your parcel is mislaid, please contact us for a tracking number. Where your order is stated as delivered, but has not been, we will raise a claim with the courier. This can take up to 45 days and will involve their interviewing the delivery driver/postman.
When an order is sent via Royal Mail International Signed For, the parcel is handled by the destination countries postal company. This means Royal Mails tracking information is reliant on the international postal company communicating the status of the shipment. Where the tracking information doesn't confirm the item has been delivered, we must enter a claim with Royal Mail to confirm the status of the parcel. In these rare cases, we are unable to refund an order until Royal Mail have concluded there investigation one way or the other. This may take up to 90 working days.