Should you have concerns about a possible defect with your purchase, you will need to e-mail our customer service team at [email protected]
, Please provide a detailed account and, if possible, photographs of the problem.
After receiving your e-mail, we may ask you to either:
- Return the product for inspection.
- Return the product for a like-for-like replacement.
- Return the product for a full refund.
In some cases, we may ask you to destroy the shoes and provide photographic evidence, rather than returning them to us.
If we have requested the item to be returned, we will provide you with a free return label. This label should be printed and securely attached to your return parcel.
When handing your return over to the post office, it is crucial to obtain a Proof of Postage receipt. Please retain this receipt until we have received your returned item.
We maintain the right to levy charges for the return postage if the defects are not related to manufacturing errors, or if items are sent back without prior communication with us.
It is important to note that returns should be made within a reasonable timeframe, specifically within 30 days following our approval of the return. Should you opt to return the item using your own method, please be aware that we cannot compensate for any postage expenses incurred.
If you are outside of the UK and your order is being returned with a possible manufacturing fault, please contact us with all details and photos of the possible defect, and we will advise you on how to proceed with the return of your item/s.