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Access and Deleting of Personal Data


Data Access

As laid out in our Privacy Policy, you may request at any time for your personal data to be provided to you. Any request will be dealt within 30 days and will be subject to adequete evidence of your identity being provided. Please see exert from our privacy policy below:

6. Your rights
6.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept
a photocopy of your passport certifed by a solicitor or bank plus an original copy of a utility bill showing your current address).
6.2 We may withhold personal information that you request to the extent permitted by law.
6.3 You may instruct us at any time not to process your personal information for marketing purposes.
6.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.



To request all of the data we hold for you, please e-mail 'support@mastershoe.co.uk' with the subject line 'data request'.

Please ensure you attach the relevant evidence of your identity (photocopy of your passport certifed by a solicitor or bank plus an original copy of a utility bill showing your current address)



Data Deletion



As laid out in our Privacy Policy, you may request at any time for your personal data to be removed from the Mastershoe database. Any request will be considered and if the data is not required for the exercise or defence of legal claims (i.e. faulty footwear, product warranty etc.) then we will remove all data and acknowledge this in writing.

Please see exert from our Privacy Policy below:

4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.3 We will retain and delete your personal data as follows:
(a) Your order and customer details will be retained for 5 years following your most recent purchase, at the end of which period it will be deleted from our systems.
4.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of your order and customer details will be determined based on as close an approximation as possible based on section 4.3.
4.5 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

To submit a request for data deletion, please e-mail 'support@mastershoe.co.uk' with the subject line 'data deletion'.

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