Good news!

Mastershoe is delivering orders as normal with extended returns (click here for info)
01225 344501

We all know how stressful it can be preparing for that big day!

To help you shop with confidence, we have collected all our Christmas information below!

You will find details about our Extended Christmas Returns Policy, Royal Mail and DHLs Last Guaranteed Postage Dates for Christmas delivery, and our Christmas opening hours.

Order today and take advantage of our extended returns policy, free UK delivery and easy UK returns!



Any order placed from the 1st October 2020 is valid for extended Christmas returns up until the 31st January 2021.

To return an item it must be in 'as-received' condition (i.e. unworn) with the original box (i.e. also unmarked & undamaged) and swing tags, labels etc., and MUST contain the original packing slip.

If you require an alternative product you will need to place a new order as your original will be refunded upon return. i.e. we do not operate an exchange service.

We understand the cost of returns can be quite high and therefore offer an optional £3.99 pre-paid tracked and signed-for returns label using Royal Mail for all UK addresses. To take advantage of this service, simply Click Here and follow the instructions to purchase your returns label.

All goods must be returned to;
Giles UK Ltd.
Unit 9A
Meadows Works
United Kingdom
BA14 8BR

'Face to face' purchases at our high street stores are not subject to the distance selling regulations as above.



United Kingdom

- Free Delivery - (2-3 Business Day Service) - Thursday 17th December 2020
- Special Delivery - (Next Business Day) - Tuesday 22nd December 2020 (if ordered before 3pm)

Joya and Fidelio - TBC


DHL Express - Europe - TBC
DHL Express - USA and Canada - TBC
DHL Express - Rest Of World - TBC



Online Customer Services

Christmas Eve - 9am to 1pm
Christmas Day - CLOSED
Boxing Day - CLOSED
Sunday 27th December - CLOSED
Monday 28th December - 9am to 1pm
Tuesday 29th December - 9am to 5pm
Wednesday 30th December - 9am to 5pm
New Years Eve - 9am to 1pm
New Years Day - CLOSED

High Street Store

Christmas Eve - TBC
Christmas Day - CLOSED
Boxing Day - CLOSED
Sunday 27th December - TBC
Monday 28th December - TBC
Tuesday 29th December - TBC
Wednesday 30th December - TBC
New Years Eve - TBC
New Years Day - CLOSED

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