How would you like to use your label?
At Mastershoe, we offer three convenient options for generating your return label. You can print it at home, print it at a post office, or arrange a collection where Royal Mail will bring the label to you. Choose the option that best suits your needs.
Returns Conditions
Items can be returned unworn within 30 days of the original order date for a refund.
You'll need your original invoice or note with your order number to include inside the parcel.
Items should be brand new, unworn, boxed and with tags still attached (where applicable).
The shoe box must be repackaged in either a plastic bag or cardboard box.
Please do not attach any labels or tape directly to the shoe box.
If your return does NOT meet our return policy conditions, it will be refused and returned to you.
How Can I Return an Item?
Print at Home
- Access the Royal Mail returns portal.
- Complete Royal Mail's form to create your free trackable return label.
- Download and print your return label.
- Repackage your order inside a box or plastic bag.
- Attach the return label to your order.
- Make a note of the tracking number shown on your label (ending GB)
- Drop off at a Parcel Postbox or Delivery Office
Print at Post Office
- Access the Royal Mail returns portal.
- Complete Royal Mail's form to create your free trackable return label.
- Check your e-mail inbox for an e-mail from [email protected].
- Show the QR code on your mobile phone at a Royal Mail Customer Service Point or Parcelshop
- Royal Mail will scan the QR code and print the label for you
- Please ensure you keep the proof of postage receipt.
Arrange Collection
- Access the Royal Mail returns portal.
- Complete Royal Mail's form to create your free trackable return label.
- Click the red 'Book a collection' button
- Select the appropriate weight for your parcel and click 'Continue'
- Fill in your collection address and click 'Continue'
- Confirm the collection date before adding to your basket and completing the request.
- Please ensure you keep the proof of postage receipt.