Pre-Paid UK Returns Label!
We understand the cost of returns can be quite high and therefore offer a £4.49 pre-paid return label.

To take advantage of this service, please follow the instructions below.

Once purchased our returns label can be downloaded and printed.

However, we do appreciate that not all customers will have access to a printer and therefore we can post the label to you for an additional charge of £1.00.
  • Your order number can be found on your packing slip or order confirmation e-mail.
  • (please select 1 option only)
  • Return labels are posted withing 1 working day from purchase
  • Royal Mail are now offering a collection service for some areas within the UK. This service is available to book at the end of the Return Label process. You will need to print your label BEFORE booking your personal collection.

    Please note - This is a charged personal collection service offered by Royal Mail direct and as such is NOT part of Mastershoes Return service and must be purchased and paid for by the person requesting the collection.

    As part of Royal Mails Collection Service they are able to collect from a 'Safe Place' please be aware that if you chose your return to be collected from a 'Safe Place' we are only able to offer insurance on the return once it has been scanned by Royal Mail, before this point all liability for the item remains with the customer.

    Return Labels are non-refundable.